Dave Clark, Operations Director at Createc, an imaging and robotics specialist based in Cockermouth, discovered the importance of being more flexible with individuals.
“While the pandemic highlighted the value of the team that you build around you, it has also revealed how vital it is to focus on individual circumstances,” he said. “Our employees have faced many challenges outside of work. Casual engagements face-to-face in an office are important to make it easier to spot when someone needs help but working in a virtual space means you have to force conversations to get to the core of the issue. The result is that I have learnt to be more agile and nuanced about the way I approach individuals with different needs.”